Account Processing/Pell Spec (00486A)
Monitor daily imports and exports of the U.S. Department of Education’s electronic systems regarding FAFSA (application) data, data corrections, requests for duplicate student aid reports, and Pell Grant file. Submits error-free transmissions and distributes printed confidential and fiscal documents appropriately. Research and respond to all constituents served regarding application process, data changes, and document availability. Serves as Intake Counselor as requested by supervisors. Performs verification process of financial information submitted by student financial aid applicants on the FAFSA.
Required qualifications: Strong and current working knowledge of Title IV financial aid programs and regulations, demonstrate excellent organization, analytical research and problem-solving skills and a commitment to positive client service in a high-volume, intense public environment. This would include working in Banner, PeopleSoft or a similar program, all federal web programs (FAA Access to Central Processing System (CPS), Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS). Ability to function effectively in a team environment to achieve results and meet goals in a service-oriented environment. Demonstrated ability to make program decisions based upon specific criteria; and to promote the institution and its services. Considerable experience working in a student service-related position which involves decision making on policies and procedural guidelines.
Preferred qualifications: Some client service experience at a post-secondary institution. Some training in electronic communications with the U.S. Department of Education. Bachelor’s Degree or equivalent combination of education, training and experience.
To review position requirements and submit an application, please visit http://jobs.odu.edu/postings/11889 and follow the online instructions. Old Dominion University does not discriminate in admissions, treatment, employment or access to its programs or activities on the basis of race, color, religion, national or ethnic origin, age, sex(including pregnancy), political affiliation, veteran status, family medical and genetic information, sexual orientation, gender identity, gender expression, or disability. Minorities, women, veterans and individuals with disabilities are encouraged to apply. AA/EOE